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CompTIA 220-802 Value Pack
220-802 Value Pack
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Exam Code: 220-802

Exam Name: CompTIA A+ 800 series

Vendor: CompTIA

Certs Covered: CompTIA A+

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220-802 Questions and Answers
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The CompTIA 220-802 Exam will demonstrate the candidate’s knowledge on how to assemble different hardware components, install and maintain hardware and software for end users, diagnose and resolve computer hardware and software problems. Candidates passing this exam can pursue career as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.

This certification is highly recognized and valued in this IT industry. Employers often give preference in hiring professionals having this certification. This credential promises great career progression, better salary and promotion. This exam is also a prerequisite for other advanced training courses. Support and maintenance engineers mostly have to work with customers. As this exam is mainly sought by these professionals, customers get extra confidence when they meet a certified professional. From the employers’ end, this certified professional saves money by cutting down the training costs, and from the customers’ end, it proves the professional’s competency and thus provides greater chance of meeting customer expectations.

The exam mainly covers topics include installing and configuring operating system, dealing with security threats, configuring basic features for different mobile operating systems, troubleshooting, support printers and scanners, etc.

Exam description:

Why is this exam required?

CompTIA A+ certifications are recognized worldwide, valued by managers in the IT industry and recommended by businesses. This certification demonstrates an individual’s skills in the areas of computer hardware, mobile devices, and IT support functions. Candidates passing this exam can have opportunities in the following job roles:

  • Systems Administrator
  • Systems Engineer
  • Technical Support Specialist
  • Field Service Technician
  • Desktop Support Specialist
  • 1st Line Support Engineer
  • IT Support Administrator
  • PC Technician

Associated exam:

To apply for the CompTIA 220-803 exam it is recommended to attend CompTIA Network + certification. This exam prepares candidates for advanced courses like CompTIA Server+, CCNA and MCSE/MCSA. The A+ certification requires passing two exams: A+ 220-801 and A+ 220-2802. CompTIA A+ 201 801 is about learning the basics of computer technology, hardware installation and configuration and fundamentals of networking. Whereas, the CompTIA A+ 220-802 includes topics such as installation and configuration of operating systems and basic features for mobile operating systems.

Pre requisites:

Though there is no prerequisite to take this exam, candidates are expected to have experience of using a PC, and browsing the web. It is also recommended, though not mandatory, to attend COMAE12 'CompTIA A+ Certification 220-801 Support Skills (2012 Objectives)'. Candidates must have a minimum of 12 months of practical work experience.

Objectives of the exam:

This exam is designed to test candidate’s knowledge in installing, configuring, maintaining and troubleshooting basic PC hardware and operating systems. The exam is divided into four domains, each carrying different weights. These domains are summarized below:

- Operating Systems (33%)

This domain tests the candidate’s knowledge on Windows Operating System, Microsoft Management Tools, Disk Management, etc. It also tests the candidate’s ability to manage users, storage, applications and files.

- Security (22%)

This domain covers topics such as use of anti-virus tools, configuration of access control measures like encryption and firewalls, viruses and malware, Windows security tools, workstation and data security, etc.

- Mobile Devices (9%)

This domain tests candidate’s knowledge on mobile device hardware, mobile operating systems, network connectivity, securing mobile devices, and configuring mobile devices like tablets and smartphones.

- Troubleshooting (36%)

Major topics covered in this domain are: troubleshooting theory, troubleshooting boot problems, troubleshooting applications, troubleshooting system components, troubleshooting storage and video, troubleshooting laptops and printers, troubleshooting networks, etc.

Career prospects:

CompTIA A+ is an integral part of the certification path for large companies like Microsoft, HP Cisco, Dell, Intell, and Lenovo. These companies have made the CompTIA A+ certification necessary for their service technicians. As the demand for professionals having hardware and support skills is rapidly growing, having an A+ certification under one’s sleeve will give an edge over others in this competitive IT market. It has, in fact, become an industry standard credential for professionals wishing to enter the IT market.

A recent study indicates that 31% IT professionals think that this certification has increased their career advancement opportunity. It is now considered to be a highly sought credential for professionals pursuing career in personal computer repair and support and is accounted to be successful in creating opportunity for promotion, better salary, and recognition. This certification also opens door for achieving other advanced CompTIA certifications like Network+ and Security+. This certification allows professionals to be more efficient in troubleshooting and being more cautious in problem solving.


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