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Cisco 640-461 Value Pack
640-461 Value Pack
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Exam Code: 640-461

Exam Name: Introducing Cisco Voice and Unified Communications Administration (ICOMM)

Vendor: Cisco

Certs Covered: CCNA Voice, CCNA Video, Express Collaboration Systems Engineer

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Cisco 640-461 Preparation Materials
640-461 Questions and Answers
640-461 Questions & Answers

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Last Updated: May 08, 2015
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640-461 Study Guide
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640-461 Audio Exam

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Introduction about the exam

The Introducing Cisco Voice and Unified Communications Administration (ICOMM) is a certification exam, which educates the candidate to successfully work on Cisco Unified Communications solution. The certified holders will be competent to enter into associated level of Cisco Unified Communications, as the certificate is an introductory level to Cisco voice solutions, which certifies that the holder is competent to handle and administer a voice network.

The candidate are qualified to modify, and add changes to:

>Cisco Unified Communications Manager;

>Cisco Unified Communications Manager Express;

>Cisco Unified Presence;

>Cisco Unity Connections.

Exam description

Why this exam is required

The Introducing Cisco Voice and Unified Communications Administration (ICOMM) provides skill in VoIP technology, which is required in various voice devices and components like IP PBX, handset, voicemail solutions, etc.

Cisco maintains its standard by continuously updating and modeling its certification program in accordance with IT industry. It is relevant for the job roles:

> Voice Technological Engineer;

> Voice Network Administrator;

> Voice Manager

Associated certification

The certification exam 640-461, Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam is associated with Cisco Certified Network Associate (CCNA). The certification associated with this exam is:

>CCNA Video (Cisco Certified Network Associate Video).

>CCNA Voice  (Cisco Certified Network Associate voice).

Prerequisites for this exam

To take The Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam the learners must have the necessary knowledge and skill. The candidate must possess:

> Full knowledge of data networks and converged voice;

>Must have basic knowledge of Cisco Unified Communications Manager;

> Must have basic knowledge of Cisco IOS gateways;

> Must have basic knowledge of Cisco Unity connection.

What skills and knowledge are tested?

The Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam requires the candidates to build strong fundamentals on Cisco products, devices, infrastructure, features and working of Cisco Unifies Communications solutions. The candidates are tested ontheir knowledge of Cisco related products, components that is required by a professional Cisco Voice Engineer.

The exam topics/ objectives

All the topics in the Cisco 640-461 certification exam is prepared by the Cisco partners, which can change any time without any prior notification. The exam includes 5 domains that are equally important and proper understanding of each domain is crucial to be qualified. Following are the six domains with their percentage in the exam:

Describe the Characteristics of a Cisco Unified Communications Solution (17%)

This includes the various devices used in Cisco Unified Communications and understanding its function, understanding the impact of Voice over IP (VoIP) network quality, media flows and signaling calls.

Provision End Users and Associated Devices (23%)

This includes the options available for users for Cisco Unified Communications Manager Express and Cisco Unified Communications Manager; modifying, creating endpoints of the user accounts of Cisco Unified Communications Manager, modifying, creating endpoints of the user accounts of Cisco Unified Communications Manager Express using the GUI; modifying and creation numbers in the directory, etc.

Configure Voice Messaging and Presence (26%)

This includes the options available for users for voice messaging, modifying and creating Cisco Unity Connection, understanding and configuring Cisco Unified Presence.

Maintain Cisco Unified Communications System (10%)

This includes the reports to be generated for CDR and CMR; capacity and usage reports, RTMT reports, manually performing backup, monitoring voicemail usage and deleting unregistered numbers in the directory.

Provide End User Support (24%)

Authenticating the connection of PSTN, providing solutions to endpoint problems, fixing user mailboxes issues, booting up single devices, and use applications in the mobile phones.

The exam topic has been prepared and is continuously updated by Cisco to meet the demands of the IT industry. The IT community is growing and so is the need for the change in the objective of the exam.

Each exam is focused on enhancing the student’s knowledge on individual fields and helping them shape as required by the IT companies. The cisco exam certifies that every student is qualified in his/her own certification area and is prepared to take corrective actions.

Career prospects

The exam is internationally accepted giving the professionals utmost exposure in the IT field. There is a massive gap between demand for CCNA Voice certified professionals and certified holders, by the organizations all over the world.

This exam is required by the medium and small-scale sectors, retails organizations etc., which is related to Cisco Call Manager Express (CME) and Cisco Unity Express (CUE). It is largely required by the sectors mandated by government, colleges, and large organizations, which relate to Cisco Unified Communications Manager.


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