1. What do TestKing products contain? The latest real exam questions and correct answers which you can't find anywhere else. What you will have in your real exams are exactly what you will have in the TestKing guides so the pass of the exams is 100% guaranteed.

2. What is the format of TestKing products? Adobe Acrobat PDF files. PDF is almost the industry standard for distributing e-books. You only need to download the free Adobe Acrobat Reader to open and print PDF files. No installation needed and no viruses involved. We don't think it's a good idea to produce any engine for those questions. Why do we need to make things simple to be so complicated? The PDF files are encrypted and the contents can not be copied and pasted into other files like MS Word Doc etc. We can not send the guides in any other format other than the current PDF. Thanks for your understanding. Please do NOT use the earlier versions of Acrobat Reader for our guides which probably can not be opened or printed correctly by any earlier versions than ver. 7.0. For some parts of the PDF files you probably need to amplify the PDF to more than 150% to read the words or pictures more clearly on the screen.

3. How do I buy the TestKing products? We offer our Secure Online Ordering System from www.paypal.com. Orders are verified in real time and are secured by 128-bit SSL. Once payment is confirmed you will be sent a payment receipt from www.paypal.com instantly. The ordering system allows use of various credit cards including MasterCard, Visa, Discover, American Express etc. We have now added a new online check processing feature provided by www.paypal.com. Please note that check transactions will take 3-4 business days to clear. If you have any questions, feel free to contact us for further information. Don't' hesitate to E-mail us your queries. **IMPORTANT NOTE** Please be aware that Paypal.com will appear on your credit card statement, not TestKing.

4. What is the detailed ordering process? The ordering process is classified into the following steps: 1. First, you can visit our various product listings and add the exams that you want to purchase to your shopping cart. 2. Once you have finished adding products to your shopping cart, you may click the remove button if you do not desire to purchase any certain product. 3. You may also wish to check the latest shopping cart by clicking the "Update" button. 4. Once you are certain about the products that you want to buy & have them all in your shopping cart, simply click on "Check Out" button. 5. You will now be taken to a 128-bit SSL secured web page of our payment gateway. 6. Here, you will have to provide your personal details and credit card details. 7. Once you have filled up the form here, click on the "Submit Order Now" button. You can check the billing informations you filled. Just click on the "Submit" button in order to complete the order finally. 8. If your order is authorized successfully, your credit card will be charged and you will be given an Order Number. Please note this Order # carefully or print this page as a copy. 9. Our payment gateway will automatically send a payment receipt upon successful authorization to your Mailbox. 10. After your order has been approved(just a few hours later,not more than 24 hours), Testking will send the product or download instructions to your Mailbox.

5. Is it secure to order online using credit cards? Yes, it is safe to order online using a credit card. We have a Secure Online Ordering System at www.paypal.com. Paypal.com Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. paypal.com Inc. provides secure transaction services that enable Web merchants to accept and process real-time payments for goods and services purchased over the Internet. In the year 2000 alone, www.paypal.com helped over 80,000 buyers and sellers process over 12 million dollars in sales transactions. On average, the site receives over 400,000 visitors a month. If you would like more information, visit www.paypal.com. TestKing does not process your payment so we can not have your credit card number in any way. Also, on your credit card statement, please NOTE: Paypal will be on your credit card statement, not TestKing.

6. Can I use a free email account like yahoo to receive my study guide order? Yes you can, please make sure that your free email has about (2MB) of free email space. Some of our study guide(s) are very big which consist of diagrams and screenshots, that is the reason why we say to have at least (2MB) of free email space upon delivery of our study guide(s). If you have not received your study guide within 48 hours, please email us. Please be sure to get your Order ID involved into this mail.

7. How do you deliver the products and how soon could I receive them? We send our product(s) to your email account in PDF or Zipped format. We also send our guides with a link where you can download our guide(s). You would receive an email with the ordered products within 24 hours (generally less than 12 hours) after you place the order. If you don't receive the product(s) within 48 hours after you place the order. It is most probable that the email you filled in the order form is wrong or it just does not work properly, and then please contact us for help by providing a 100% working email account and your phone number in the email. We can ONLY guarantee to deliver the guides within 24 hours after you place the order. If you need the guides urgently and can't wait at most 24 hours, please do NOT order. Thanks for your understanding.

8. What about your product updating policy? How could I get the updates of the products? we offer all of our customer's free updates for a period of ONE year from the date of purchase. When you're ready to take an exam, contact us via E-mail, we will verify if there have been any updates to your study guide(s). If updates have been made, we will immediately send you the updated study guide free of charge.

9. Do you have any guarantee for the guides? Will I get refunds if I fail the exams? Testking is proud to provide the best top-quality IT certification questions in the market and we have the most competitive and straightforward money-back guarantee. If you fail your exam only ONCE then you will get full refunds by sending back the fail transcript via fax or email. On the contratry, most other vendors either do not refund you or are unwilling to refund you intentionly by having a fail-twice-then-money-back trick. For the details of Testking's momey back gurantee, please go to the "Guarantee" page. More than 99.5% of our customers pass the exams at their first tries. So why the left 0.5% customers fail their exams if the guides contain 100% real exam questions in the most current question pools? Certification exam vendors update the question pools sometimes. Although we try our best to keep up with them, there is always a lag of the time when we could know the vendors are updating the questions and we manage to get the new questions. If unfortunately a customer takes the exams during this lag time, he will probably fail. There is no method we know which could reduce this 0.5% fail ratio ...

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